1. Information we process
When you contact Sky High Webs or make a payment, we may process information you provide such as your name, email address, phone number, invoice or project note, payment amount, payment reference, and payment status.
2. Payments
Payments are processed using Stripe and PayPal. Card numbers, security codes and PayPal passwords are entered into payment-provider hosted or secured fields and are not stored by Sky High Webs. We retain transaction references and payment-status information needed to identify, verify and administer payments.
3. Website hosting and technical data
Our website and application are hosted on VPS infrastructure. Like most web services, the hosting and application environment may process technical information needed to deliver and protect the service, such as IP addresses, request timestamps, browser or device information, security events and server logs.
4. Why we use information
We use relevant information to respond to enquiries, provide requested services, administer invoices and payments, verify payment status, maintain site security, troubleshoot technical issues and meet applicable business or legal obligations.
5. Service providers
We use third-party providers where needed to operate the website and accept payments, including Stripe, PayPal and our VPS hosting provider. Those providers process information under their own terms and privacy practices when you use their services.
6. Retention and security
We keep information only for as long as reasonably needed for the purposes described above, including payment administration, security, record keeping and applicable legal requirements. We use access controls and other technical measures intended to protect our systems, but no internet service can guarantee absolute security.
7. Your choices and questions
You may contact Sky High Webs through the contact details on this website if you have a question about information associated with you or want to request access, correction or deletion where applicable. Some records may need to be retained where required for legitimate business, security or legal purposes.
8. Updates
This Data Policy may be updated when our services, providers or legal requirements change. The current version is the version published on this page.